We work to obtain the best quality at the best price for our customers, but in particular, in line with the philosophy of the Total Quality model, we establish a stable framework of relations with our suppliers. This includes guarantees of social responsibility, safety and environmental protection. For Persán, our suppliers are part of the team and our work together allows us to evolve continuously. We encourage them to take part in the philosophy of our business project so that our joint social commitment becomes stronger and more far-reaching.
Thanks to the development of the Continuous Improvement project, aimed at the search for excellence in our products and the opening of new communication channels with customers, we have been able to listen to and minimise customers’ complaints. We have also learned more about their preferences and suggestions, in order to determine how they perceive the improvements we introduce in our products.